Warranty and Services

Lite Coms products are warranted against defects in material and workmanship for a specific period from the date of shipment, and this period can vary by product. In most cases, the standard warranty period is one (1) year. During the warranty period, Lite Coms will, at its option, repair or replace products that prove to be defective. Repairs are warranted for the remainder of the original warranty or a 90-day extended warranty, whichever is longer. Contact Lite Coms for the warranty period specific to the product purchased.

Extended warranty is available for purchase. Owners of LC products must buy warranty prior to end of current warranty period, or else return the unit and pay for a system level test, plus buy a term that begins from the expiration date of the last valid warranty period.

For equipment under warranty, the owner is responsible for freight costs to Lite Coms facilities and all related customs, taxes, tariffs, insurance, etc. Lite Coms is responsible for the freight charges only for return of the equipment from the factory to the owner. The equipment from LC will be returned via the same shipping method as the equipment was sent to Lite Coms.

All equipment returned for warranty repair must have a valid RMA number issued prior to return and be marked clearly on the return packaging.

The warranty does not apply to any part of a product that has been installed incorrectly, altered, repaired, or misused in any way that, in the opinion of Lite Coms LLC, would affect the reliability or detracts from the performance of any part of the product, or is damaged as a result of use in a way or with equipment that had not been previously approved by Lite Coms.
The warranty does not apply to any product or parts thereof where the serial number or the serial number of any of its parts has been altered, defaced, or removed. The warranty does not cover damage or loss incurred in transportation of the product. The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Lite Coms, such as lightning or other natural and weather-related events or wartime environments.
The warranty does not cover any labor involved in the removal and or re-installation of warranted equipment or parts on site, or any labor required to diagnose the necessity for repair or replacement.
The warranty excludes any responsibility by Lite Coms for incidental or consequential damages arising from the use of the equipment or products, or for any inability to use them either separate from or in combination with any other equipment or products.
A fixed charge established for each product will be imposed for all equipment returned for warranty repair where LC LLC cannot identify the cause of the reported failure.