Field Service Engineer

JOB TITLE: Field Service Engineer

DEPARTMENT: Engineering

Reports to: VP Engineering

FLSA Status: Exempt

Salary Range: 75,000-105,000 based on experience

 

The position of Field Service Engineer plays an important role in ensuring our customers have continued success in the operation, deployment, and sustainment of our industry leading satellite communications terminals. They represent Lite Coms in front of customers and are essential in delivering exceptional service and operational efficiency to our customers.

 

Position Responsibilities:

  • Provide technical support for Satellite Communications parabolic VSATs and Electronically Steered Array (ESA) transport terminals for our customers globally.
  • Interface directly with customers to address their needs, including Help Desk and NOC support.
  • Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers.
  • Work collaboratively with cross-functional teams, including hardware and software engineers, mission planners, and military end-users, to deliver integrated system solutions.
  • Provide technical expertise on ground terminal architecture and design, including antennas, RF front ends, modems, and data processing, ensuring compatibility with the military user terminal ecosystem.
  • Support the integration, verification, and validation of communication equipment and software. Develop and execute test plans for lab and field evaluations of ground terminals, including specific tests for military user equipment over satellite.

 

Requirements:

 

  • Ideal candidate should have previous military or DoD support experience in the field of satellite communications, radar service and repair, or RF communications.
  • Emphasis will be placed on candidates with operational and deployment experience utilizing the following Military User Equipment (UE): AN/TSC or AN/PRC series, T2C2, SCOUT, XLDT, TCN, TNT-ATH, TNT-OTM, STS, or SDN-L/H.
  • Experience with both MILSATCOM and COMSATCOM systems, protocols, and architecture (LEO, MEO, GEO).
  • Hands-on experience with RF and electrical test equipment to troubleshoot and identify root cause failures.
  • Aptitude to lead technical resolution while performing emergency restoral actions on satellite communications terminals, including: ACUs, Up converters, Down converters, Amplifiers, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms).
  • Microsoft Office suite experience (Word, Excel, PowerPoint).
  • Competency to develop and execute test plans and draft test reports.
  • Ability to demonstrate problem-solving skills, an analytical mindset, and strong communication skills.
  • Bachelor’s Degree in technical discipline or equivalent work experience.
  • US citizenship is required for this position.
  • Possession of Active Secret clearance or ability to obtain one.
  • Possession of an active US passport or ability to obtain one within six months of start date.
  • Ability to travel up to 30%, including internationally.

Ability to handle working long hours in stressful work environments until successfully resolving customer issues.

 

This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.

 

TRAVEL

May be required up to or more 30%

 

SUPERVISORY RESPONSIBILITIES None

 

Relocation Assistance Not offered for this position.

PRE-EMPLOYMENT REQUIREMENTS

Must consent to and pass a drug screen and have the ability to obtain a US Security Clearance as conditions of employment.

 

WORK ENVIRONMENT

The work environment is that of a typical electronic assembly operation with occasional exposure to dust, vapors, heat, cold and noise.

 

PHYSICAL DEMANDS

  • The employee must occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities include close vision, distance vision, color vision, depth perception a
  • Ability to adjust focus.

 

Lite Coms LLC is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, age, national origin, ancestry, ethnicity, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by law

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